Privacy Policy

Effective Date: September 5, 2026

Introduction

Welcome to ZELORIA.

At ZELORIA, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit zeloria.shop, purchase our jewelry products, create an account, or communicate with our customer support team.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described below, please discontinue use of our website.

Information We Collect

To operate our jewelry store, process orders, provide customer service, and improve your shopping experience, we may collect the following categories of information:

• Personal Information: Your name, email address, phone number, billing address, shipping address, and other details you provide when placing an order, creating an account, subscribing to updates, or contacting us.
• Order Information: Details regarding the jewelry products you purchase, order history, product selections, shipping information, delivery instructions, returns, exchanges, refunds, and transaction records.
• Payment Information: Payments are processed through secure third-party payment providers. ZELORIA does not directly store your complete debit or credit card details on its own servers.
• Device and Technical Information: Your IP address, browser type, operating system, device identifiers, approximate location, and other technical information that may be automatically collected when you browse our website.
• Cookies and Usage Information: Information about how you interact with our website, including pages viewed, jewelry products browsed, items added to your cart, search activity, and website preferences.

How We Use Your Information

We may use the information we collect for legitimate business, operational, security, and customer-service purposes, including to:

• Process, confirm, and complete your purchases.
• Arrange packaging, shipping, and delivery of your jewelry orders.
• Send order confirmations, delivery updates, and service notifications.
• Respond to customer questions, support requests, or complaints.
• Handle eligible returns, exchanges, cancellations, and refunds.
• Improve our website, jewelry collections, services, and customer experience.
• Remember shopping preferences and items added to your cart.
• Provide relevant promotional communications where permitted.
• Detect and prevent fraudulent, unauthorized, or suspicious activity.
• Maintain the security and integrity of our website and business.
• Comply with applicable legal, tax, accounting, and regulatory obligations.

Cookies and Tracking Technologies

ZELORIA uses cookies and similar technologies to provide a smoother, more personalized, and more reliable online shopping experience.

Cookies may help us:

• Remember your preferences and shopping selections.
• Keep products stored in your shopping cart.
• Understand how visitors browse and use our website.
• Improve website functionality, performance, and navigation.
• Measure the effectiveness of advertising and marketing activities.

You may manage, restrict, or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of some parts of our website.

How We Share Your Information

We only share personal information when reasonably necessary to operate ZELORIA, process purchases, deliver orders, provide services, maintain security, or comply with legal requirements.

Your information may be shared with:

• Secure payment-processing providers.
• Shipping, courier, and logistics companies.
• E-commerce platform and website-hosting providers.
• Customer-support and technical service providers.
• Analytics and website-performance providers.
• Fraud-prevention and cybersecurity providers.
• Professional advisers where reasonably necessary.
• Government authorities, regulators, courts, or law-enforcement agencies when disclosure is legally required.

ZELORIA does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Service providers are given only the information reasonably necessary for them to perform the services requested on our behalf.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Although we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security of information transmitted through the internet.

Customers are responsible for maintaining the confidentiality of their account credentials and passwords.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and fulfilling customer orders.
• Providing customer service and after-sales support.
• Maintaining transaction and business records.
• Meeting accounting, tax, regulatory, and legal obligations.
• Resolving disputes, complaints, returns, or payment issues.
• Preventing fraud and unauthorized activity.
• Enforcing our website terms and store policies.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable legal requirements.

Your Privacy Rights

Depending on the laws that apply in your location, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Request restrictions on certain processing activities.
• Object to certain uses of your information where permitted by law.
• Withdraw consent where processing is based on your consent.
• Opt out of promotional or marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe option provided in the relevant message or by contacting our customer support team.

To submit a privacy-related request, please use the contact information provided at the bottom of this page. We may need to verify your identity before processing certain requests.

Third-Party Services

ZELORIA may work with trusted third-party providers for services such as payment processing, website hosting, shipping, order fulfillment, analytics, fraud prevention, customer support, and technical operations.

These third parties may operate under their own privacy policies and terms. We encourage you to review those policies where appropriate.

Our website may also contain links to external websites or services. ZELORIA does not control and is not responsible for the privacy, security, availability, or content of third-party websites.

Children's Privacy

ZELORIA is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization. If we become aware that such information has been collected without valid consent, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child has provided personal information to us may contact our customer support team to request its removal.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our jewelry business, website features, operational practices, legal requirements, or privacy procedures.

Any revised version will be posted on this page with an updated effective date. Changes will become effective when published unless otherwise required by applicable law.

We encourage customers to review this Privacy Policy periodically to remain informed about how ZELORIA collects, uses, shares, and protects personal information.